Frequently Asked Questions

Chicago Cycleboats – Chicago River Tours
Are there any age restrictions?

We are happy to accept riders of all ages and are equipped with life jackets in all sizes. However, in the case of special 21 and over events, you must be, well, 21 or older.

How many people can ride on the boat?

During Phase 3 & 4, private cruises are limited to a 18 person maximum. When normal operations resume, the two sizes of Cycleboats hold up to 16 and 26 passengers.

Do we need a reservation?

Yes, reservations are required.

What kind of food can I bring onboard?

When selecting a snack to accompany your ride, apply the one-handed test: if you can’t eat it with one hand without making a mess, then leave it on dry land. Chips, pretzels, cheese and crackers, popcorn, etc. are safe bets. Lasagne, not so much.

Are all of your cruises BYOB?

Yes!

Riders who are of age are welcome to bring beer, wine or pre-mixed cocktails (no hard alcohol) to enjoy on their Cycleboat ride! Of course non-alcoholic beverages are okay, too.

We have coolers and cup holders on board and will even provide a souvenir cup or koozie for each rider. Ice is provided at our Riverwalk location. This should go without saying, but we’re going to say it anyway: you must be 21 or older (and have the ID to prove it) if you plan on drinking adult beverages on the Cycleboat. Please keep in mind that open containers are only allowed on board the Cycleboat and cannot be taken onto the Chicago Riverwalk.

What if I have to, you know, go?

90 minute cruises will have a bathroom break at the departure location (half way through cruise.)

What is your cancellation policy?

All Private Cruises must be canceled one week (7 Days) prior to the scheduled departure time to receive a full refund. All cancellations must be submitted via email to [email protected],

What if it's raining?

Chicago Cycleboats operate rain or shine. Don’t worry, the Cycleboat has a canopy to keep you dry! If the weather is deemed as too severe by our Cycleboat staff, a ride will be rescheduled.

COVID Related Questions

What if I am experiencing COVID-19 symptoms prior to my reservation?

We want you and everyone else to be able to enjoy our boats and feel safe doing so. To ensure that we are all doing our part to help stop the spread, we are allowing those experiencing symptoms to reschedule their visit with us after a minimum of 21 days. If you purchased cancellation insurance, you may cancel at any time. You can reschedule for free by going online or contacting us no later than 10:00 AM on the day of your current reservation.

Do I have to wear a mask while cruising?

Yes, our company adheres to the Executive Order 2020-32 that requires “any person over the age of two wear a face-covering when in a public place.” Customers are required to wear a well secured face mask/covering that covers your nose and mouth at all times- including when cruising on the rental boat. Employees will wear masks at all times. Failure to comply will result in refusal of service. However, if you have a medical condition or disability that prevents you from safely wearing a face-covering, please call our office at 312-644-6411 prior to making a reservation. We will strive to make reasonable accommodations to get you on the water without endangering your health or the health of our employees and fellow customers.

How are you enforcing social distancing at your facility?

The waiting area will be clearly sectioned off for each group to ensure social distancing. There will be a physical structure separating passengers from the captain’s helm. All Chicago Cycleboats employees and customers will be required to wear face masks. Signage reminding our customers and employees of these policies will be posted throughout the facility and vessels. We adhere to all the health and sanitation guidelines noted by the CDC and the USCG.